Contact
There is no contact form here, deliberately: a form would need a server to receive it, and this site does not have one. Email works fine.
Reporting a document that will not process
These reports are genuinely useful, and there is one thing to get right first:
Please do not attach the document itself unless it contains nothing confidential. Your files are never sent to us by the tool, and emailing one would undo exactly the property that makes it safe to use.
Instead, tell us:
- What happened, and what you expected instead.
- The exact wording of any error message.
- Your browser and version, and whether it was a phone, tablet or computer.
- Roughly how large the file was and how many pages it had.
- Whether the document was a scan, a digital export, or a mixture.
- Which mode you used.
If you can reproduce the problem with a document you are free to share — a public form, a sample invoice, or the built-in sample file — that is the ideal report.
Before you write
The FAQ covers the most common questions, and how it works explains what the tool does to a page and why.